QUALITY AT FEMINEALAB

OUR COMMITMENT TO THE HIGHEST STANDARDS


QUALITY AT FEMINEALAB

A COMMITMENT TO THE HIGHEST STANDARDS

At FemineaLab, we understand that quality is of utmost importance when it comes to medical services and products. Therefore, we have put in place a range of quality assurance measures to ensure that we always deliver the highest standard to our customers.

QUALITY IN EVERY STEP

WARRANTY WHEN ORDERING

When you order a health check from us, we guarantee that the entire process, from ordering to the doctor's response, is of the highest quality. It means:

  1. Smooth and secure ordering: We offer a simple and secure purchase process that complies with terms of use, consumer protection and GDPR. We use Klarna Smooth for a hassle-free checkout.

  2. Quality-assured results: You receive clear and detailed analysis results for each health marker, including accepted reference ranges, as well as comments and statements from our doctors.

  3. Medical certificate: Always check if your order includes a medical certificate, as not all products automatically include this.

MEDICAL QUALITY AND RESPONSIBILITY

We strive to offer the highest medical quality by following ISO 9001 certification and collaborating with accredited laboratories. Our records system handles millions of patients and our staff is certified by the National Board of Health and Welfare.

Despite our cooperation with accredited laboratories, we cannot guarantee that their analysis results are completely free of errors after you order a health test from us. If you suspect that something is incorrect in your test answer, we recommend that you contact us so that we can investigate the matter and possibly arrange for a new analysis.

It is important to note that FemineaLab health tests are not intended to replace traditional healthcare. They are only part of the overall picture of your health and should be considered as a supplement to general healthcare. Blood tests themselves can be misleading or incomplete and do not automatically determine whether you are healthy or ill.

If you feel that you may be in need of medical care, you should seek care in the same way as if you had not undergone any tests at FemineaLab without a medical assessment.

If there are deviations from the reference values, the doctor may judge that further tests or deeper investigations are necessary.

WHAT WE UNFORTUNATELY CANNOT GUARANTEE

Although we have rigid procedures and certified partners and qualified staff, we unfortunately cannot guarantee that final answers will arrive on time in 2-6 days. This may be due to various circumstances, but we do what we can to correct this within a reasonable time and, for example, produce a supplementary referral at no extra cost if any test results are missing. Below are various circumstances:

  • At some point production of a referral may be delayed. It may take an extra working day depending on the pressure we have on us at the time.
  • Samples taken outside the Stockholm Region are received by mail and, if time is particularly tight, by fax. We cannot guarantee that the mail will go as quickly as promised, so the test answer may then take a few extra days.
  • For certain types of markers, samples can be split into several parts and sent to different labs. This may mean a delay in the test answer
  • Sample responses that are extensive and contain a variety of markers may cause delay if any of these markers are analyzed less frequently by laboratories. Examples of that could be e.g. Retinol, which can take up to 2 weeks to get a response from some labs. There are markers that are marked in our catalog that they may take 3 weeks to get a response to but then we will let you know.
  • Blood samples can go into hemolysis for various reasons (ie cannot be analyzed). This means a delay as the test must be retaken.
  • On rare occasions for very extensive tests, the sampler simply fails to take all the samples and then parts of the sample have to be re-sampled. We then produce a new referral at no extra cost.